Privacy Policy

Your Privacy Matters to Us

 

We value your privacy and strive to protect your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website. By accessing or using our site, you agree to the terms described in this policy. Please read it carefully and contact us if you have any questions.

Information We Collect

We collect information from you in several ways, including when you visit our site, register, make a purchase, subscribe to our newsletter, fill out a form, or interact with our services. The information we may collect includes:

• Personal Information: Name, email address, phone number, mailing address, payment information, and other identifying details you voluntarily provide.
• Non-Personal Information: Browser type, device information, IP address, access times, referring website addresses, and general location data.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver relevant content and advertisements.

How We Use Your Information

We use your information to operate our website and provide you with a high-quality user experience. Specific uses include:

• To personalize your experience and deliver relevant content and product offerings.
• To process transactions and provide you with order status updates.
• To improve our website, products, and services based on your feedback and usage patterns.
• To administer promotions, surveys, or other site features.
• To send periodic emails and communications regarding your account, updates, or other offerings, provided you have opted in.
• To respond to your inquiries, questions, and support requests efficiently.

Disclosure of Your Information

Protecting your privacy is important to us. We are committed to safeguarding your personal information and being transparent about our data practices. By continuing to use our website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

• To trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential.
• When required by law, regulation, legal process, or governmental request.
• To enforce our site policies, protect our rights, property, or safety, or those of others.
• We do not sell your personal information to third parties. However, we may disclose your information in the following circumstances:
• In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

Third-Party Services

Our website may contain links to third-party websites, plug-ins, and applications. Clicking those links or enabling connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policies of every website you visit.

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption of sensitive data during transmission.
• Regular review and update of our security practices.
• Restricted access to personal information to authorized personnel only.
• Secure storage of data on protected servers.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Your Choices and Rights

You have certain rights regarding your personal information, including:

• The right to access, correct, or delete the personal information we hold about you.
• The right to opt-out of marketing communications at any time.
• The right to restrict or object to processing of your data in certain circumstances.
• The right to withdraw consent where you have provided it.
• The right to lodge a complaint with a data protection authority if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received information from a child under 13, we will take steps to delete such information from our records.

International Users

If you are accessing our website from outside your country of residence, please be aware that your information may be transferred to, stored, and processed in countries whose data protection laws may be different from those in your jurisdiction. We will take appropriate safeguards to ensure your data is treated securely and in accordance with this policy.

Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your data is no longer needed, we securely delete or anonymize it.

Cookies Policy

Cookies are small text files placed on your device to help us recognize you and optimize your experience. We use cookies for:

• Remembering your preferences and login details.
• Analyzing site traffic and usage trends.
• Serving relevant advertisements and content.

You can choose to disable cookies through your browser settings, but this may affect your experience on our site.

SMS Policy

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including educational and maintenance content, product information, tips, tricks and request for reviews from us). By consenting to commercial text messages in Quinlan & Fabish Music Company’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools (such as a form or with a question within a SMS message), you agree to receive additional recurring commercial text notifications in relation to your order, including without limitation text marketing offers and transactional texts, such as product information and offers and requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program. Our tool stores responses, purchase information, and links clicked to better personalize content we send. This information is used to determine when to send educational, product experience, and product recommendation messages via SMS. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we do, we will revise the “Last Updated” date at the bottom of this page. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Mailing Address: Quinlan & Fabish Music Company – 6827 High Grove Blvd, Burr Ridge, IL 60527

Last Updated: This Privacy Policy was last updated on August 29, 2025.

ReedSmart Club Communication Terms & Conditions

Quinlan & Fabish Music Company’s SMS marketing solution is used by Quinlan & Fabish Music Company’ to educate, enjoy and maintain a musical instrument as well as to suggest other products and improve your shopping experience. By subscribing to the ReedSmart Club you agree to receive recurring text notifications about product information, educational content, tips, tricks and requests for reviews from us. By consenting to commercial text messages in Quinlan & Fabish Music Company’s SMS marketing via our subscription tools (such as a form or with a question within a SMS message), you agree to receive additional recurring commercial text notifications in relation to your subscription, including without limitation text marketing offers and transactional texts, such as product information and offers and requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase. If you do not wish to receive such text marketing messages and notifications, reply with STOP to any mobile message sent from us. We may send a text in response to confirm your request to us. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at https://www.QandF.com/contact for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

You agree that the telephone number you provided to us is yours and if your telephone number changes, you must notify us of your changed number.